Contact us


VetADN is a friendly and competent organization (Office: 483 Green Lanes London N13 4BS - Not a return address).

Customer service - available for all of your questions

Support E-mail: Typical response time is 24 - 48 hours:

support@vetadn.com

Support Live chat: We are available 14/6, but sometime we have too many messages so please allow 1-12 hours for a response

Office time : Mon. - Sat.

UTC- 6 1:00 PM - 11:00 PM

UTC+1 2:00 AM - (next day) 00:00 AM

UTC+8 9:00 PM - (next day) 7:00 AM

Connect on Messenger: Sign in your Messenger account, one step to solve your problems

After-sale Topics

Cancel this order

You can cancel your order by send email to us at support@vetadn.com within 24hours from your order was placed


(Please allow 24 hours for a response).

Change shipping address/items/shipping methods


You can change information of your order by send email to us at supportglobal@vetadn.us within 24hours from your order was placed

(Please allow 24 hours for a response).

Track my package

You can check your order status by logging into 17track.com then paste your tracking number. If you do not see the tracking number in your email, please contact us at support@vetadn.com


(Please allow 24 hours for a response).

Incorrect package received

Email us and attach images which clearly show us the incorrect item you received at support@vetadn.com


(Please allow 24 hours for a response).

Items received with quality problem/Package was broken


Email us a description of the issue and also attach images which clearly show us the quality problem of the item at support@vetadn.com


(Please allow 24 hours for a response).

Other after-sale inquiry

Please send an email to us to describe the issue at support@vetadn.com


(Please allow 24 hours for a response).

Pre-sale Topics

About product questions

Please check the page for full details. Product descriptions are displayed on every items page

If you can not find the answer to your question, send us an email or a message on live chat/Facebook

(Please allow 24 hours for a response).

About payment issues


Full details on payment Issues are displayed in our FAQ

If you can not find the answer to your question, send us an email or a message on live chat/Facebook

(Please allow 24 hours for a response).


About shipping methods


Details on Shipping Methods are in our FAQ

If you can not find the answer to your question, send us an email or a message on live chat/Facebook

(Please allow 24 hours for a response).


About shipping time


Details on Shipping Time are in our FAQ

If you can not find the answer to your question, send us an email or a message on live chat/Facebook

(Please allow 24 hours for a response).

About using points, coupons or gift cards

Full details on Points / Coupons / Gifts Cards are display in our FAQ

If you can not find the answer to your question, send us an email

(Please allow 24 hours for a response)


Other presale inquiry

If you can not find the answer to your question, send us an email

(Please allow 24 hours for a response).


Please check our FAQ page and/or Terms of service Page before contacting us in regards to general questions. If you have a product question, please see if the product description has the information before emailing us.

  • For questions regarding our Shipping & Delivery, click here.
  • For questions regarding our Returns Policy, click here.
  • If you have a question about your receiving your tracking number, please be sure it has been 3-7 days after you've ordered as that is the general processing time.
  • If you have a question about after-sale topics, please provide us with your order number.